Friday, Mar 27, 2009
The User Experience Health Check, quantitative metrics for the qualitative user experience
At the 10th annual IA Summit, Livia Labate and I presented the UX Health Check, a method for evaluating any user experience.
Livia Labate and I presented on the User Experience Health Check at the 2009 IA Summit in Memphis, TN this last weekend.
The UX Health Check is a technique for UX professionals to express the quality of a product or service’s experience and convey it in terms that are familiar to business stakeholders, creating a common ground for discussion and exploration.
I developed the original concept while working with Livia Labate and team at Comcast Interactive Media. It emerged from a real need from a product team looking to convey how the user experience improvements were evolving over time in a way they could show progress to executives.
Livia has started a site at uxhealthcheck.com where you can view the slides, as well as the poster we presented.
We’ll be adding more and more Health Check related content to the site over the next several days and weeks (including templates and presentation audio).
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