Thursday, Apr 10, 2008
The U.X. health check, a Summit side conversation
I'd like to get some feedback on the "health check", a method for quantifying the quality of a user experience.
At Comcast Interactive, we’ve been working on a new method for evaluating our work. What’s emerged, we’ve been calling a UX Health Check, and I think it might have a lot of potential.
So, while we’re milling about the Summit with all you great minds, I’d like to talk to you about the Health Check and get your opinions.
What does it do?
The health check is a method for quantifying the quality of a user experience.
- It can measure experience at one point in time, or be used in a repeated way to track the quality of an experience over time.
- It can be used for any product or service.
- It can measure very detailed feature-sets, or very generalized notions of service.
Where’d it come from?
The health check was created to help product management communicate progress and improvement to executives. Instead of measuring design, it measures how well your users interact with your experience.
What are the outputs?
- A measurement of where you are now
- A measurement of how your experience has improved or not over time
- A recommendation for product managers on where the biggest problems and opportunities are
Interesting?
If this sounds interesting, catch me at the Summit, and I’d love to talk to explain how it works and get your feedback.
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Nathan Curtis said:
Thu, Apr 10, 2008 at 08:57 PM