Tuesday, Feb 22, 2005

Experience design at the brink of infinity

Experience by Austin Govella

We need a better understanding of experience, clear definitions and models that apply to any experience, independent of media or interface.

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Design’s fundamental product is experience, but we don’t really understand experience: why our tools help create a good experience, or how our decisions might affect this experience. Lacking this understanding, we’re driven more by common sense, luck, and instinct than by any expertise or discipline.

We face an astonishing future. Design in the age of information, no longer hindered by the material and technological limitations that faced the industrial age, can now create artifacts that communicate experience more quickly and with higher fidelity than ever before. But we can also create these experiences across a greater range of possibility — seemingly limited only by the human imagination. To have any hope of designing this impending infinity, we must understand the structure and properties of the experiences we create. We need to understand what we do and why we do it.

We need a better understanding of experience. We need clear definitions and models that apply to all ranges of experience, independent of media or interface.

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