Improving qualitative metrics: adding purpose to your scales
Add clear, specific purpose to your rating scale help and your ratings actually mean something. Specify: why are you measuring this?
Measuring UX posts
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The User Experience Health Check, quantitative metrics for the qualitative user experience
At the 10th annual IA Summit, Livia Labate and I presented the UX Health Check, a method for evaluating any user experience.
Unique visitors is a dumb metric
Dumb, aggregate metrics like unique visitors and total page visits give no real insight into your site's success. You need behavior-based metrics.
UX Health Check presentation from Redux DC
Watch Livia Labate's quick, 20 minute introduction of the UX Health Check at Redux DC on video, or view the slides.
Presentation - Faceted seach best practices - Wed, Feb 4
I’ll be presenting with two others Wednesday, February 4, as part of the Taxonomy Community of Practice series of teleconferences.
The U.X. health check, a Summit side conversation
I'd like to get some feedback on the "health check", a method for quantifying the quality of a user experience.
Evaluating experience design
Evaluate the design of any kind of experience - online or off - using five, universal facets that describe the entirety of an experience.
Weekly usability tests, Nielsen talks about Tivo
Nielsen shares how frequent usability tests keep you usability focused. I want to know how you keep yourself experience focused.
Improving qualitative metrics: adding comparisons
Clarify the "compared to what", and all of a sudden your whole team is now answering the same question.
Take this social media study
Javier Martin (@mantruc) has launched a study examining your use of social media tools like Facebook and Twitter.
UX Health Check presentation at SXSW 2011
UX Health Check slides from the SXSW Interactive UX metrics presentation with Fred Beecher and Lou Rosenfeld.
UX Research & Web Analytics: X-Ray Insights
Fred Beecher, Lou Rosenfeld, and I will present on squaring quantitative evidence and qualitative insights at this year's SXSW.
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