Improving qualitative metrics: adding comparisons
Clarify the "compared to what", and all of a sudden your whole team is now answering the same question.
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How purpose changes ratings
Clarifying the purpose for a rating can dramatically change the quality of the decisions you base on that rating.
Improving qualitative metrics: adding purpose to your scales
Add clear, specific purpose to your rating scale help and your ratings actually mean something. Specify: why are you measuring this?
Design research reaps $1.6M in organizational change
The obvious answer to a problem is not necessarily the correct answer. Research not only saves money, but can reap huge, systemic rewards.
EightShapes announces UX deliverables workshop in August
Dan Brown and Nathan Curtis announce a UX deliverables workshop in Washington, DC in August.
A sample 'Only' statement for the I.A. Institute
A look at how to put an Only statement together, as well as how it works using the I.A. Institute as an example.
Useful useless things we taught our toddler
And now for something completely different...
The 'Only' statement: focus on your project's key goals
An Only statement keeps your team focused on a project's main goal and audience as well as what makes your project special.
Fantastic case study on ATM design
Holger Struppek writes a fantastic case study on the new interface design for Wells Fargo ATMs for 'Physical Interface'.
Growing up online in super cities
A Frontline report on "Growing up online" and Wurman's 19.20.21 project highlight the huge changes we'll face in the future.
David Armano interviews Bruce Nussbaum
David Armano of Crtical Mass catches Business Week's Bruce Nussbaum for a great interview about design and innovation.
A common language for interaction design
A common language for interaction design would improve the clarity and speed at which we communicate design.
Agile + UX: six strategies for more agile user experience
Six ways to be more agile and better integrate user experience and information architecture into agile development teams.
How important is the polite fiction of secrecy?
I'm wondering how important is secrecy to the people who operate at our cultural borders. Does it really matter?
Some thoughts about Twitter
Random thoughts about Twitter as an ad hoc social platform, intimacy, the relative nature of phatic communication, and forgetting.
The U.X. health check, a Summit side conversation
I'd like to get some feedback on the "health check", a method for quantifying the quality of a user experience.
Practical prototyping: 2008 IA Summit Panel
Sunday April 13th, I'm moderating a Practical Prototyping panel featuring Chris Conley, Anders Ramsey, Todd Zaki Warfel, and Jed Wood.
Agile + UX = idealized vs. current state
Agile's focus on small iteration needs a team that can build the now, remember the future, and recognize the gap between the two.
Agile + User Experience = Parallel work streams
In an agile process with a rolling series of sprints, UX requires two, parallel work streams, clear expectations, and constant status reports.
72 questions to ask on your first day
Starting in a new position, it's important to understand the cultural ins and outs, biases and beliefs of your new organization.