Indi Young — Fri, 16 May 2008 00:54:14 GMT

This makes sense! I’m always being asked, “How do you do UX in an agile environment?” My answer is always “Take time to model your users first, then get settled into cyclic design.” You say this with #1 and #2 above. The other four points all make sense from a team standpoint, as well, and I’m glad to be able to point people to them. Also, since modeling can take a long time, I offer several recommendations: study one user segment at a time, sketch the model based on shared knowledge, then test it with some real field work, etc. More on step 2 here: www.rosenfeldmedia.com/books/mental-models.

Thinking and Making: Comments by Indi Young